KM
Kehumile M

1 reviews | Active since Jul 2019

03 May 2023, 14:13

Bad service from Rain

Bad experience with Rain, they took a premium on the 29th, used their services for 2days then on the 1st of May they wanted to deduct again. And now their consultant tell me that they cannot remove the banking details on my profile and they went into my account 10 times last month and each time the bank charges me for those fees. Last call ref ***.

0
Replies (3)
Rain
Rain's reply03 May 2023, 14:16
Official
Hi Kehumile.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain.
KM
Kehumile M's update04 May 2023, 10:37
Reviewer Update
But am I still expected to pay for the month of May? Note that since I knew I didn't pay it for April, I even plugged off the router cos I knew I won't have access to network, so even that on and off for few hours that you mentioned i didn't have access to. And the part were I asked that you cancel my banking details, is it done?,I just come from the bank and they explained that the manner that you structured that payment method even they can't change it, u need to do it on your side.
KM
Kehumile M's update04 May 2023, 14:46
Reviewer Update
I don't want billing on that account, like i said it won't have money and each time you try to deduct I get charged for unsuccessful debit orders. I will opt for using other payments methods like the below
- EFT
- Scan to pay ( Zapper, snap scan, Master pass).
- Pay in-store
- You can now pay your account at the checker, Shoprite, Marko, U save, Game, Pick n pay, PEP, Boxer, Ackerman's, Rhino, Cambridge food, Builders

Thank you