Bad Service from Rain

Good day I have been sending numerous emails to your office to get assistance with regards to activation of the new sim I received two weeks ago and to date I don’t get any feedback Initially I requested a sim swap since I lost my sim card and as usual no feedback from your office When request for sim swap there was not action or any responses from your office I then decided to send the request to cancel the old sim card and open a new account or to get the new sim thinking it will be easier An upgraded package was then completed from what it was limited to unlimited option and R479 was debited from my account When I logged into the system to activate the sim I received a notification that my 1st sim card is in arrears and I clicked pay thinking I am paying for my arrears but only to find out that I will received a message from RAM notifying of delivery of another sim card which I rejected and my bank was also debited with another R479.00 and the old account is still in arrears I know due to lockdown you might be operating on short -staffed but new request are actioned within the TNT and support side is closed … even you can do better than that cause really the service is pathetic If I won’t get any response within 24 hours I will have to take this matter further to the commissioner Attached is the correspondence I have been sending to your office Hope to hear from you soon Regards, Julia Fadana