BAD SERVICE FROM RAIN

I am shuttered by bad service I received from Rain. I cancelled my wifi internet and rainone on the 31st January 2025. On the 1st of February my account was debited and I asked them to port back my 2 numbers back to their original services provider, that was not actioned. On the 3rd of February, I received an email CCD Courier Services for Rain 5G router collection.

Up until today my numbers are not ported back to Cell C and Telkom and to my amazement, after getting an email for their router collection. They attempted to debit my account for a service that I did not receive.

I know they will be attempting daily until they get funds in my account. Can someone from Rain in supervisory level to intervene as this is starting to annoy and frustrates me. Their staff is *********** and don't attend to logged calls, I have more than 20 logged calls with no assistance. I even sent them a number where they can get hold of me as the number I was using is out of service due to their negligence of not porting my numbers immediately after cancelling their service.