BAD SERVICE FROM RAIN

WORST mobile network operator EVER . I called rain on the 17th of June 2026 to advise them that my current router was faulty and that i need a replacement and my device was clearly old . The consultant that i spoke to told me that i needed to contact Sales for a new device and so i did and they order a new device at R1 for activation for me . My debit date is the 20th of the month and i was shocked to receive two debits, when i call rain they told me that my old account was still active, i than advised that i was not advised of the process , servicing only told me to collect a new device and bring back the old one and i followed instruction. I called on the 28th of July again to cancel my subscription because i was not being called by retentions to cancel my old device so i though i should cancel the whole product because of bad service how i am expected to know the process of replacing a device if servicing does not advice me . Today i was debited and i specifically mentioned that i was cancelling the devices and it's on the notes when i speak to the consultants . billing refuses to refund me my amount even though i followed all the process of cancellation and was not even made aware that an active plan needs to be cancelled when you get a new router.. they did not tell me this they only told me to call sales. i need my refund to be reviewed i cannot be debited for devices that i have not used from the 20th of June 2026