bad service

i ordered a SIM card order *** and paid for it on the 8th. from the 9th i have been receiving same update from RAM.co.za - in the morning the message says they have dispatched my SIM for delivery and in the afternoon it changes to "the cant locate the address". RAIN call centre number is not attended to, you only have the option to leave your message online and RAM call same story, you can only send an email. i have spent about 2 hours of my time and airtime today trying to get intouch of both companies. i cant get my refund nor SIM card. i went and got the Telkom SIM in meantime ofcourse but lost my R470