Bad service

I haven't had internet the whole month of October 2022. I tried calling one of the consultants or agents working there guided me through some trouble shooting steps that weren't helping and she said she would call me back, that was on the 26th and she still hasn't called me back. I called them back myself on the 27th and I was placed on hold waiting for an agent for 27 minutes, I tried calling again today 31st of October and still no answer. I have logged multiple cases on their website, they haven't called me back. There is no invoice for the month of October, but it says my next bill that should be paid will be deducted on the 1st November, tomorrow. How is that possible when I haven't used Rain or had internet connection the whole month of October, and that's not an exaggeration.