Bad Service

I really don't understand how they calculated my statement because I only received my courier ( router) on 09/05/2022 but the statement shows 01/05/2022. I am really disappointed by your services. When i called rain the sales person told me that my area has coverage when connect router i started experiencing problems since day one. I requested a technician to come and assist. When the technician came to my place he discovered that my address was out of coverage. And now you are charging me so much money while i was spending days without connectivity.