Bad service

Every month from the 25th to the 1st network is very poor or should I say unavailable. On the 22 dec 2025 we woke up to no network, router has no sign of network or power on, we called and they told us about 72hrs so technicians can look at it, when I called after 72hrs they say matter has been resolved from them but we still having same issue. The consult 2day instead on another 72 hrs saying there is nothing he can do from his side, even when I told him that we went through Dat process but he instead. When I gave him de previous ticket number he said he can't pick it up from his side. I asked to speak to supervisor he said Dat is impossible he is the only 1 who can take the matter to de supervisor. He promised that we will be credited for the days we spent without network of which I doubt since they don't have record of previous ticket number.