BAD SERVICE

I HAD A HOUSE BREAK IN ON 30-09-2022, WRIGHT AFTER RAIN DEDUCTED THEIR R699 MONTHLY FEE,NOTIFIED THEM THAT MY DEVICE WAS ****** AND I DID NOT GET ANY ASSISTANCE, CALLED THEM AGAIN THE NEXT DAY STILL NO HELP, CALLED ON MONDAY and they told me that THEY CANNOT BLOCK THE SIM CARD OR DO A SIM SWAP, THEY ADVISE ME TO OPEN ANOTHER ACCOUNT AND PAY FOR ANOTHER CONTRACT, THE PERSON I WAS SPEAKING OVER THE PHONE TOLD ME STRAIGHT THAT THE ******* ARE USING, MY DEVICE. RAIN IS RIPPING US OFF.