Bad Service

Hi I have informed Rain on main occasions that the last salary that I earned was way back in September 2023 I have not been able to earn any form of income. Every time the Rain agents called me I advised them and informed them of the same matter in my story hasn’t changed ever since I do not earn an income. I have been in communication with the Call Centre and I don’t know how many times I need to explain myself over and over again and when you use the WhatsApp all you encouraged to do is debt you must make some kind of payment or you must make a payment plan I mean how ridiculous is this when you are unemployed and Rain you must make a plane plan I mean Rain is absolutely pathetic absolutely pathetic when it comes to Customer Service and understanding what people are going through during this current financial financial crisis our country faces. And when I quit it what my bill was I was overcharged by two months when my connectivity to Rain was around probably December or January December 23 and January 24 and I and I still insisted that I have an outstanding balance of two months and I’m on some special account for the life of me I don’t understand because every month money is deducted off my bank account so is it where I’m paying or in advance the pain I should be one month in arrears or behind in payment not two in three months and this is my. and this is my complaint about Rain.