TT
Thiofhi T
1 reviews | Active since Sept 2020
03 Sept 2020, 20:03
Bad service
I have sent a request to downgrade from 24/7 unlimited to 19 hours off peak package on the 21 August 2020 then I received feed back on the same day saying my issue is resolved my account will be downgraded on 01 September 2020 With reference no *** but that did not happen I sent them emails but no respond im very disappointed now the invoice shows I still need to pay R479 on 01 October 2020 instead of R250.
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Replies (1)
Rain's replyOfficial
07 Sept 2020, 09:26Hi Thiofhi T
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply07 Sept 2020, 09:26
Official
Hi Thiofhi T
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline