Bad service delivery.

I am very concerned that a service provider has no one you can talk to if you have a problem with their service. On the 8th I sent Rain an email which they responded to but no real answer as to what is happening with their service. 3 days later and 5 follow up emails and still no connectivity. How does one work from home if you cannot connect. This service is pathetic to say the least. I am not recommending them to anyone again. Unless they have a good explanation to what has happened. I paid my account on the 5th of March and sent them the proof of payment but no acknowledgement. They can't even get their billing process sorted. Hoping for a better service.