HS
Heidi S

1 reviews | Active since Apr 2023

26 Apr 2023, 08:33

bad service

Goog morning

I have a problem with Rain, since i got my internet, i have trouble with it, i got my Rain on the 15 of March 2023, a week later it was off, They told me i must pay my account, but on my Rain app my pay date is for the 1st of every month, because i don't get paid in the middle off the month, at the end of march i paid my account we are at the 26 and my Rain is off again, this is the worst internet provider every so now I can't work because my internet is off, no work no pay, they refuse to change the date on there system, i have send many email to them to change the date, and every time a phone it is back on the 15the i am going too loss my work, because off the internet i work in high risk security, i must be available 24/7 but now i cant because Rain is off I am getting ****ed with Rain

0
Replies (2)
Rain
Rain's reply26 Apr 2023, 08:55
Official
 

Hi  Heidi 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
HS
Heidi S's update26 Apr 2023, 09:39
Reviewer Update
My payment date is the 1st of every month on my app not the 15 so please fix it on your side i don't get paid in the middel of the month