Bad service

Item: Rain
Rating: 1
Author: Tshidi F

Since i signed up in October 2020 for 5G. Its been a night mare. I have only endure 5G coverage for 2 days, then completely lost signal for 7 days. Then i get told that RAIN doesn't cover my area. I tried numerous timez to contact RAIN using my resources. Today they sent couriers to collect the device, now i dn't have internet for the service i paid for. I have never received 5G coverage but i paid for 5G. Customer service is appaling .. i was told agent will come to swap the devices...instead, RAM collected the device and left nothing

Helpful (0)

Replies (2)

Rain's replyOfficial

28 Oct 2020, 06:16

Hi Tshidi F

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply28 Oct 2020, 06:16

Official

Tshidi F's updateReviewer Update

28 Oct 2020, 08:23

the response from RAIN doesn't help, its the same response we get when trying to contact RAIN directly, hence I resorted to this platform for help. As we speak, I don't have a device/ internet connection that I already paid for. I need to know when am I getting my device, the date please, so that if nothing happens then I can come back to this platform and report.

I had already spent about 7 days without internet due to bad connection, now RAIN took the device, another day without service that I already paid for. Can RAIN return the device they took till they have another device which they can swap?

I'm actually tempted to post the conversation I've been having with RAIN since day 1

Tshidi F's update28 Oct 2020, 08:23

Reviewer Update