KT
Karabo T
1 reviews | Active since Nov 2024
09 Nov 2024, 14:02
Bad service
I have requested a router on the 29th of October 2024 It was delivered on the 6th of November 2024 which was on Wednesday Today is the 9 October 2024 Saturday I have since been calling to get help in activating my router with no help That time you have to wait for approximately 10min for their lines to be opened I am using my airtime Each n every consultant tell me to wait while they are connecting me to their team leader then the team leader will tell me that have escalated my issue to forensic..... How long will it take for my router to be activated!!! Or rather please cancel everything because you are now costing me in buying endless airtime I am not happy at all
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
09 Nov 2024, 14:41Hi Karabo T,
Thank you for bringing your activation complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Thank you for bringing your activation complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Rain's reply09 Nov 2024, 14:41
Official
Hi Karabo T,
Thank you for bringing your activation complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Thank you for bringing your activation complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
KT
Karabo T's updateReviewer Update
09 Nov 2024, 15:23I have sent all the required documents please check your email and hopefully I will get help this time
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KT
Karabo T's update09 Nov 2024, 15:23
Reviewer Update
I have sent all the required documents please check your email and hopefully I will get help this time
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KT
Karabo T's updateReviewer Update
09 Nov 2024, 16:49Okay
KT
Karabo T's update09 Nov 2024, 16:49
Reviewer Update
Okay
KT
Karabo T's updateReviewer Update
10 Nov 2024, 11:59Goodday
I am still waiting for your response as of when my router will be activated.
It pains me that I have to do a follow up of which the product is yours and it's costing me to call everyday
Should the matter not be resolved
Can you kindly send someone to come and fetch it as I can't wait anymore days for a simple activation
I am so disappointed in your services
I am still waiting for your response as of when my router will be activated.
It pains me that I have to do a follow up of which the product is yours and it's costing me to call everyday
Should the matter not be resolved
Can you kindly send someone to come and fetch it as I can't wait anymore days for a simple activation
I am so disappointed in your services
KT
Karabo T's update10 Nov 2024, 11:59
Reviewer Update
Goodday
I am still waiting for your response as of when my router will be activated.
It pains me that I have to do a follow up of which the product is yours and it's costing me to call everyday
Should the matter not be resolved
Can you kindly send someone to come and fetch it as I can't wait anymore days for a simple activation
I am so disappointed in your services
I am still waiting for your response as of when my router will be activated.
It pains me that I have to do a follow up of which the product is yours and it's costing me to call everyday
Should the matter not be resolved
Can you kindly send someone to come and fetch it as I can't wait anymore days for a simple activation
I am so disappointed in your services