Bad service & communication

#***4. Logged a request with rain that my sim card has been lost and would like to do a sim swap, they sent me an email saying one of their agents will get back to me. this is the 3rd day and still no one has said anything to me. I've paid for this month but no sim card to use my data that I paid for. This is frustrating because I use that sim card for my work stuff. Now I've got a backlog with my work due to not having access to the internet. I've logged 3 requests so far and still no communication.