PK
Prince K
1 reviews | Active since Oct 2022
20 Oct 2022, 09:54
Bad service
I called rain because of a double debit on my payment, I spoke to an agent who did not know anything and I asked for a manager who took time to respond and she did not understand where I am coming from. She was dismissing me and not listening. Her name is Michael a manager from Rain. The agent I spoke to on the 20th of September confirmed that in October I won’t be debited as the services are cancelled and the SIM card was closed. This month they debited again and do not want to take responsibility. I need help.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
20 Oct 2022, 10:04Hi Prince
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply20 Oct 2022, 10:04
Official
Hi Prince
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
PK
Prince K's updateReviewer Update
20 Oct 2022, 10:59The cancellation was done on the 03 of September with reference *** and the debit order went off on the 20th of September. When I cancelled the service the card stopped working and I was left with one card to use which I am using now. But you debited for 2 services.
PK
Prince K's update20 Oct 2022, 10:59
Reviewer Update
The cancellation was done on the 03 of September with reference *** and the debit order went off on the 20th of September. When I cancelled the service the card stopped working and I was left with one card to use which I am using now. But you debited for 2 services.
PK
Prince K's updateReviewer Update
20 Oct 2022, 11:18On the website I cancelled rain on the 03rd then when the debit order went off I called around that time but on the website it was already done. It not my fault that I cancelled but you kept it open on your side after I have cancelled. I need my money back for the one card that I cancelled.
PK
Prince K's update20 Oct 2022, 11:18
Reviewer Update
On the website I cancelled rain on the 03rd then when the debit order went off I called around that time but on the website it was already done. It not my fault that I cancelled but you kept it open on your side after I have cancelled. I need my money back for the one card that I cancelled.
PK
Prince K's updateReviewer Update
20 Oct 2022, 11:20I did as Michael to listen to the call , I wasn’t calling to cancel I called because the debit order went off while I cancelled on the 03 of September. I was calling to enquire way was the debit taken and the agent confirmed on a call that was the last deposit on the 20th of September.
PK
Prince K's update20 Oct 2022, 11:20
Reviewer Update
I did as Michael to listen to the call , I wasn’t calling to cancel I called because the debit order went off while I cancelled on the 03 of September. I was calling to enquire way was the debit taken and the agent confirmed on a call that was the last deposit on the 20th of September.
PK
Prince K's updateReviewer Update
20 Oct 2022, 11:40That not my fault that your cancellation is not immediately, if as a client I’m cancelling the service that means I no longer need it. It your choice not to cancel it not my. I did my part but you did not do your. I want my money back coz I did cancel but you decided to leave it open.
PK
Prince K's update20 Oct 2022, 11:40
Reviewer Update
That not my fault that your cancellation is not immediately, if as a client I’m cancelling the service that means I no longer need it. It your choice not to cancel it not my. I did my part but you did not do your. I want my money back coz I did cancel but you decided to leave it open.
PK
Prince K's updateReviewer Update
20 Oct 2022, 12:08I had two SIM cards with rain I cancelled one I a continued with one, how can I use two SIM cards on one phone. You just try to brush me off but I did not use the card that was cancelled , I only used the card that I was suppose to be paying for. Do not try do ***** me I want my money back.
PK
Prince K's update20 Oct 2022, 12:08
Reviewer Update
I had two SIM cards with rain I cancelled one I a continued with one, how can I use two SIM cards on one phone. You just try to brush me off but I did not use the card that was cancelled , I only used the card that I was suppose to be paying for. Do not try do ***** me I want my money back.
PK
Prince K's updateReviewer Update
20 Oct 2022, 15:49You just dismissing me because you don’t want to pay my money back.
PK
Prince K's update20 Oct 2022, 15:49
Reviewer Update
You just dismissing me because you don’t want to pay my money back.
Rain's replyOfficial
20 Oct 2022, 16:11I am not dismissing you, Prince. I am trying to help
Rain's reply20 Oct 2022, 16:11
Official
I am not dismissing you, Prince. I am trying to help