Bad Service!!!!!!

I am not happy at all with your services.

On the 30th November 2022, i called asking that my two 5Gs router services be temporarly terminated because the students who rented at my house will not be around for December 2022 and January 2023 and I will not be able to pay R2000 for those 2 routers without getting any rebtal income from the students. The lady who assisted me confirned that she lodged temporary termination of services for those two months.

On the 1st December 2022 I got 2 emails confirming cancellation of both 5Gs, then i called rain again wanted to ask why am I getting emeils for the cancellation whilest i have requested for a temporary termination. The indian lady I spoke with told me that Rain does not have temporary termination it only has permanent cancellatiin, hence I got the cancelation emails whuch is immidiate cancellation.

On the 4th December 2022, my house catetaker told me that routers are still connectting. On the 5th I tried to called and it was never answered, on the 6 December I called agai, it was answered after a very long hold on the phone, the guy who answered for the first time informed me that Im going to be billed on the 1st January 2023 for December usage which will be prorata only if i can take out both simcards out now, the call get cut off while we were still talking, I then immidiately took out the sim cards. I called back again, another 10 minutes plus holding the line before it was answere, the lady who answere said she know nothing about prorata and I'm going to be billed full amount for December 2022 because I lodged a canclation in the 1st December 2022 and my call for 30 Nov was not captured on the system. The phone got cut off again as always with Rain. I then called agai, the lady by the name Thandeka called me back as i was complaining about holding the line for long time as well as calls which always get cut off, she immidiately called me back, i explained my frustration and the whole story from 30 Nov 2022 to todate. She advised that she lodge immidiate termination of the contracts for me and I must call after 2 days to co firm if the service is completely terminated then i will be charged prorata for 1st - 5th December 2022. She also gave me Ref ***.

To be hones I am not happy with how the consultant who assisted me on the 30 Nov and the one for 1st Dec 2022 handled my issue. 1. Why was I not told about the unavailabilty of temporary termination of services on the 30th Nov 2022. 2.Why was i not called on the 1st Dec to say there is no temporary termination before the cancelatuon on the contract, I was only shocked when seeing emails on the first then I called for clarity. 3. Why was I not told on the 1st December that ny services will run until 1st Jan otherwise I should request for immidiate termination of the contracts?

I ha e been with rain for years and never expected such a bad miscommunication and service.

I have taken all the sim cards out as adviced and please I want that immidiate cancellation. I do not have to be crusified and stress about where will I get R2000 for 1st January 2023 bills because of miscommunication for Rain staff members and their lack of knowledge/information. Im saying I wont pay full bill un January 2023, I do not have budget for that. The least I can do is to pay prorata for the 1st-5th Dec, even that I was not suppose to be doing because I did my part timeously.

I AM REALY HURT AND DISAPPOINTED.

Regards. Ms Mashudu Maluleke ***

Ref No: ***