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TK
Thami K

1 reviews | Active since Apr 2022

26 Oct 2023, 17:04

Bad Service

Your call center agents are dropping calls and some give different explainations please assist with explaining to me why is my service suspended as you guys said that my pay date will be on the 25th of November 2023 please help me understand I took out Rain subscripton on 22th of Septemeber 2023 sales consulant who was assisting was Brandon who said the was a promotion the first month will be free and the following month R150 will be reduced from the amount that I will be paying for the second month, After struggling with getting my order I only got my order on the 09th of October 2023 my rain pay date is the 25th of every month and on my rain profile it said next pay date 25th of November not October all of a sudden I'm told I owe R838.50 so which one month free are you guys referring too? Now you have suspended my service as I didn't leave a funds on my account as it said on my Rain profile I will only start paying next month because I only got my sim on the 09th of this month, My ID number is ***

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Replies (3)
Rain
Rain's reply26 Oct 2023, 17:24
Official
Hi Thami 

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.

 Thank you.

 rain.
TK
Thami K's update26 Oct 2023, 19:41
Reviewer Update
Hi I lost my phone please call on your rain number ***
TK
Thami K's update27 Oct 2023, 11:08
Reviewer Update
Luyanda basically did not assist with anything all I asked him questions based on what Brendon said to me when selling the service to me all him could say I don't know all the questions I asked him, what I know if a person works for a company and sells something to a customer if that person does not state everything then if the is any fault that occurs there after the company should be handle liable for that not the customer as in this case. Brendon did state anything about pro rata fee and promo that they ran meaning that it was not included on my profile as they get me they sim late. I was suppose to receive my sim in September not October then I knew I will have to pay on the 25th of October and what confuses me is that on they portal it said my next date is 25 November I ask Luyanda why is showing that on they system again he said he doesn't know.....I ask for the call when Brendon call that day he said he will request but doesn't know when they provided to me, please assist ASAP so we can put this to rest please.