BAD SERVICE BY RAIN INTERNET SERVICE PROVIDER

I contacted Rain to find out about 5G in my. The answer was yes without a doubt and that I will be covered. After I paid the first instalment before you are allowed to join I received the 5G sim. What a shocking surprize - no 5G in my area. I was then promised a refund which I did not receive yet. Because I already cancelled my service with Davo (only 4 meg line) I had to look at alternatives. Rain had a option of 4G with a 10 meg line. Once again I had to pay upfront before I can join. Since I received the 10meg sim we did not have decent reception for one day. My son helped today as I am a elderly man of almost 70. He phoned rain. Unfortunately support told him that the stream up to only 360p. I once again cancelled. Now I have to be another month for January 2022 without having even 1 day of good reception. As a layman I did a quick calculation. If 100 clients get the same service/bad deal which I got and they need to cancel, rain still make R100,000. If 1000 people got the same bad deal then more or less R1 million are paid to rain. The month the join and another month if they cancel immediately. Right or wrong, my perception as an old man battling to understand all this internet stuff. perception.