WK
Wesley K
1 reviews | Active since Sept 2012
01 Apr 2021, 07:55
Bad service / billing query
I have a problem with rain network for 2months now February and March my router was connecting to faulty tower in roodekrans. I complained about it but the tower wasn't fixed till today but they want me to pay for poor service. Today I checked on the site and it says I owe R314 and I don't even know what its for because I was told they will credit my account for bad service but instead they say I owe.
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Replies (3)
Rain's replyOfficial
01 Apr 2021, 08:11Good morning, Wesley.
Kindly accept my apology for the inconvenience.
Please note that an email was sent to you on Saturday at 10:58 am please check your emails for further assistance.
Kind Regards
Mosa
Kindly accept my apology for the inconvenience.
Please note that an email was sent to you on Saturday at 10:58 am please check your emails for further assistance.
Kind Regards
Mosa
Rain's reply01 Apr 2021, 08:11
Official
Good morning, Wesley.
Kindly accept my apology for the inconvenience.
Please note that an email was sent to you on Saturday at 10:58 am please check your emails for further assistance.
Kind Regards
Mosa
Kindly accept my apology for the inconvenience.
Please note that an email was sent to you on Saturday at 10:58 am please check your emails for further assistance.
Kind Regards
Mosa
WK
Wesley K's updateReviewer Update
01 Apr 2021, 08:58Mosa please the email you are talking about says I'm owing 250. Before you tell me that I owe has rain fixed the tower (19_011_0941_Roodekrans) The answer is NO. This tower had been faulty from January my router connects to it and it's not working.
Your agents called me and advised I will he credited for that month but instead after crediting my Sim was blocked and I'm told to pay R250 for what.
Infact Mosa can you call me in person since you seem to reply on hello Peter and lets resolve this issue is been going on from January like I said we are in April today. Think about it
Your agents called me and advised I will he credited for that month but instead after crediting my Sim was blocked and I'm told to pay R250 for what.
Infact Mosa can you call me in person since you seem to reply on hello Peter and lets resolve this issue is been going on from January like I said we are in April today. Think about it
WK
Wesley K's update01 Apr 2021, 08:58
Reviewer Update
Mosa please the email you are talking about says I'm owing 250. Before you tell me that I owe has rain fixed the tower (19_011_0941_Roodekrans) The answer is NO. This tower had been faulty from January my router connects to it and it's not working.
Your agents called me and advised I will he credited for that month but instead after crediting my Sim was blocked and I'm told to pay R250 for what.
Infact Mosa can you call me in person since you seem to reply on hello Peter and lets resolve this issue is been going on from January like I said we are in April today. Think about it
Your agents called me and advised I will he credited for that month but instead after crediting my Sim was blocked and I'm told to pay R250 for what.
Infact Mosa can you call me in person since you seem to reply on hello Peter and lets resolve this issue is been going on from January like I said we are in April today. Think about it
WK
Wesley K's updateReviewer Update
01 Apr 2021, 09:21Mosa I'll be expecting your call today
WK
Wesley K's update01 Apr 2021, 09:21
Reviewer Update
Mosa I'll be expecting your call today