Bad service

Hello Peter. Please help me with my rain account.

I have a billing problem with rain. It started when I changed my debit order date. My account is a prepaid card, but one agent to me it is post paid contract.

I was paying my account on the 25 of each month. In March 2 I change my debit date to the 1st of every month. Later after the date was change my interest was suspended. Called in their customer care with no help my line was opened closed, opened and closed , to a point I ask the agent to change back my debit date or cancel my subscription. Instead they opened my account and promised it won't be closed. Two days late the line was closed. I called in again ask that their escalate my query to billing department to help me. Until today no one or feed back was given to me. Later that day my account was opened. On the 29 March again my line was cut. 30 March I called back. Told them to run the debit order so that my service should be active and change the debit date back. I was told they won't be any debit on the 1st. Yesterday I was debited again. Called into the help line. Spoke to the line manager who did careless about my billing problem. He even told me I can go to ICASA I won't be assisted with my billing problem.

Please assist me 😭😭😭😭😭😭✌️