Bad service & bad network

I started experiencing network issues , the last time we were connected or rather the network was working was on the 25th of July , I logged a call spoke to one of your consultant bh the name of Arin, he keeps saying I should switch off , change position etc tried everything last week he advised he has escalated the matter & someone will contact me , to this day nothing , sent an email , to this day no one responded , I cancelled the contract due to this inconvenience caused & seems everyone is taking their sweet time on resolving it , I literally paid a my contract on the 25th of July but not even getting the service. August I called rain so that they can assist me with this since I was paying for a service that I was not getting. Up until today no one has called and I would like to be reimbursed the amount of days that I didn’t have connection.