CF
CJ F
1 reviews | Active since Feb 2016
02 Jun 2025, 13:36
Bad service
I have recently requested cancellation from Rain since I got retrenched. I got confirmation and was told courier was gonna contact me but till today nothing. I have been reminding them through their WhatsApp page , even stated the emergency but till today nothing ,it is sad and frustrating knowing that they will then push the blame that device is still with me .I am tired and not sure how to proceed and already moved out. I am really not happy with how Rain handled my case
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
02 Jun 2025, 16:18Hi CJ F,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Jun 2025, 16:18
Official
Hi CJ F,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CF
CJ F's updateReviewer Update
04 Jun 2025, 08:29Hi Rain
You responded and promised to assist but till today.I sent my cancellation request on the 5th of May stopped using your services around the 25th requested you collect your router.Now app says I’m in arrears of R1220.00 ,which I do not understand for what exactly. Was told to wait for courier call till today .i communicated daily on WhatsApp to check and remind you guys of collection but still nothing ,So currently I’m puzzled honestly but your service and treatment towards your customer .Explained had to change province and needed urgent help but nothing .So disappointed honestly
You responded and promised to assist but till today.I sent my cancellation request on the 5th of May stopped using your services around the 25th requested you collect your router.Now app says I’m in arrears of R1220.00 ,which I do not understand for what exactly. Was told to wait for courier call till today .i communicated daily on WhatsApp to check and remind you guys of collection but still nothing ,So currently I’m puzzled honestly but your service and treatment towards your customer .Explained had to change province and needed urgent help but nothing .So disappointed honestly
CF
CJ F's update04 Jun 2025, 08:29
Reviewer Update
Hi Rain
You responded and promised to assist but till today.I sent my cancellation request on the 5th of May stopped using your services around the 25th requested you collect your router.Now app says I’m in arrears of R1220.00 ,which I do not understand for what exactly. Was told to wait for courier call till today .i communicated daily on WhatsApp to check and remind you guys of collection but still nothing ,So currently I’m puzzled honestly but your service and treatment towards your customer .Explained had to change province and needed urgent help but nothing .So disappointed honestly
You responded and promised to assist but till today.I sent my cancellation request on the 5th of May stopped using your services around the 25th requested you collect your router.Now app says I’m in arrears of R1220.00 ,which I do not understand for what exactly. Was told to wait for courier call till today .i communicated daily on WhatsApp to check and remind you guys of collection but still nothing ,So currently I’m puzzled honestly but your service and treatment towards your customer .Explained had to change province and needed urgent help but nothing .So disappointed honestly