1 reviews | Active since Jun 2012
Bad Service
My name is Molebogeng I had just upgraded my internet package from 4G to home 5G.The package was delivered to my work address Friday (9th). I tested the wifii router while at work and it was working fine. The problem started when I got home with the package. I could not connect the network light was red and could not pick up any signal. I only managed to to contact support center this morning (10th)spoke to 2 consultants and they could not help me The 1st consultant said I should which off the router for 30 min and reconnect it and it should work. Problem was not not resolved. I called again and spoke to a different consultant. Now I get a different story to say that the tower that I connect to is under maintenance and is experiencing load shedding. I should give it time for at least 2 days. This is so unacceptable!!!Icannot pay for services which I am not using. I feel like the consultants at support are ***********. This is just not far to us. I need someone who is compitent to give me a call with a solution to the problem.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
Mmakau
De wildt
Mmakau
De wildt
Why do I have to struggle to get back to my old 4G package. The the update was quickly done. It is not that I am a new client. All I needed was to go back to my old package because th 5G is not suitable for my home.
What a joke and bunch of *********** consultants.
I need to go back to the 4G.Dont expect to debit my acc where as you can not give me connection. I Dnt care about the credit that you will give me.
You either connect me back to 4G or make sure you don't debit my bank account.
What a worse experience I had to be kept on hold for such a long time🙄
Why do I have to struggle to get back to my old 4G package. The the update was quickly done. It is not that I am a new client. All I needed was to go back to my old package because th 5G is not suitable for my home.
What a joke and bunch of *********** consultants.
I need to go back to the 4G.Dont expect to debit my acc where as you can not give me connection. I Dnt care about the credit that you will give me.
You either connect me back to 4G or make sure you don't debit my bank account.
What a worse experience I had to be kept on hold for such a long time🙄