DM
Donaven M
1 reviews | Active since Dec 2019
05 Oct 2022, 15:01
BAD SERVICE
Very very bad service rain internet service is a upfront subscription now that I canceled my subscription they still want to debit my account telling me that the account works the other way around you first get service and then you pay since the 1st of Oct they don't want to stop the debit order so it keeps on returning makes me look bad
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Replies (5)0
Replies (5)
Rain's replyOfficial
05 Oct 2022, 15:13Hi Donaven
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply05 Oct 2022, 15:13
Official
Hi Donaven
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
DM
Donaven M's updateReviewer Update
05 Oct 2022, 15:21I paid at the very end of May 2020 my subscription started on the 2nd of June so how does that work
DM
Donaven M's update05 Oct 2022, 15:21
Reviewer Update
I paid at the very end of May 2020 my subscription started on the 2nd of June so how does that work
DM
Donaven M's updateReviewer Update
05 Oct 2022, 21:04Yes that means my account does not run on arrears it is paid upfront for the month ahea that means my payment you took on the 1st of September 2022 is for the month of September my subscription was canceled before the end of September so that you don't debit me for the month of October. I canceled my subscription to join mweb because your network does not work properly i can't afford to pay R700 a month and not be able to use it most of the month. Please do us all a favor and stop my debit ASAP go through all the month I have had rain and see my subscription was always paid. And go through the account from start date to end date and see for yourself that my subscription is an upfront subscription. Open your app and see that you also advertise it as an upfront payment subscription.
DM
Donaven M's update05 Oct 2022, 21:04
Reviewer Update
Yes that means my account does not run on arrears it is paid upfront for the month ahea that means my payment you took on the 1st of September 2022 is for the month of September my subscription was canceled before the end of September so that you don't debit me for the month of October. I canceled my subscription to join mweb because your network does not work properly i can't afford to pay R700 a month and not be able to use it most of the month. Please do us all a favor and stop my debit ASAP go through all the month I have had rain and see my subscription was always paid. And go through the account from start date to end date and see for yourself that my subscription is an upfront subscription. Open your app and see that you also advertise it as an upfront payment subscription.
DM
Donaven M's updateReviewer Update
05 Oct 2022, 21:11Just a add on to my previous response. You can't charge me R699 for just one day because that is what you are saying. I paid R699 at the end of May and after May you started debit orders on the 1st of every month, if you work it out properly May 2020 paid for June 2020 and then 1 July2020 paid for July 1 August 2020 paid for August 1 September for Septembe and so on until 1 September 2022
DM
Donaven M's update05 Oct 2022, 21:11
Reviewer Update
Just a add on to my previous response. You can't charge me R699 for just one day because that is what you are saying. I paid R699 at the end of May and after May you started debit orders on the 1st of every month, if you work it out properly May 2020 paid for June 2020 and then 1 July2020 paid for July 1 August 2020 paid for August 1 September for Septembe and so on until 1 September 2022
DM
Donaven M's updateReviewer Update
06 Oct 2022, 12:29Can you contact me please
DM
Donaven M's update06 Oct 2022, 12:29
Reviewer Update
Can you contact me please