BAD SERVICE AT RAIN

Dear Rain Customer Service,

I am writing to express my frustration and disappointment with the service I have received from Rain. On July 17, 2024, I received a call from Tshepo Ngwenya regarding an outstanding balance on my account. This is extremely aggravating, considering my previous efforts to close this account earlier this year.

Earlier this year, I received a call from Rain, after which I promptly paid the outstanding balance and closed my account. I have a reference number and email confirmations from Rain indicating that the account was indeed cancelled. I was under the impression that this matter was resolved, yet I am now being contacted again regarding the same issue.

For clarity and transparency, I would like to highlight the following points:

1. I have a reference number confirming the cancellation of my account. 2. I have email confirmations from Rain verifying that my account was closed. 3. I have also recorded my conversations with Rain representatives to ensure that there is no misunderstanding or miscommunication on this matter. 4. There has been no invoice provided to me that indicates I owe any amount to Rain.

It is unacceptable that I am being contacted regarding an issue that should have been resolved months ago. This reflects poorly on the quality of service provided by Rain. I urge you to rectify this situation immediately and ensure that my account is properly closed and that I am not contacted again regarding this matter.

Please confirm receipt of this email and provide me with an update on the resolution of this issue as soon as possible.

Thank you for your prompt attention to this matter.

TO MY SURPRISE THEY CALL ME TODAY AGAIN JUST NOW... (23 JULY 2024)

THEY NEED TO ANSWER MY EMAILS....

THIS LADY WHO CALLED TODAY SAYS SHE DOES NOT KNOW WHY I AM BEING CONTACTED REGARDING OUTSTANDING BECAUSE I HAVE SETTLED AND HAVE TERMINATED MY ACCOUNT WITH RAIN... I ALSO GOT AN EMAIL CONFIRMING MY CANCELLATION...

I NEED RAIN TO CONTACT ME ASAP I AM TIRED OF THEIR SERVICE