BAD SERVICE AND UNRELIABLE

We've received your request | *** I HAVE CANCELLED THIS STUPID SIM OF YOUR SINCE THE 3RD AFTER MY DO FOR JANUARY WENT THROUGH ,AND NEVER INSERTED THE SIM AGAIN TO MY SUPRICE I GET THE DO NOTIFICATION ,FOR WHAT EVEN WHEN I CANCELLED MY BILL WAS R0.00 SO WHY ARE YOU DEDUCTING MY ACCOUNT ,WHICH I GOT AN EMAIL FROM TSHOLOFELO MOSILI SAYING MY MATTER WILL BE RESOLVED WITHING 24 HOURS ,PLEASE DO ME A FAVOUR AND TAKE MY MONEY BACK BECAUSE EVEN IN THE FIRST PLACE I CANCELLED OF YOUR USELESS SERVICE AND WILL MAKE SURE NO ONE CLOSE TO ME EVER USES THIS NETWORK