Bad service and unnecessary charges from Rain

Hi I did not agree to a promise to pay because I owe Rain any outstanding monies. Your consultant Gurshwin confirmed that my account is paid up to date and that the outstanding invoice for the 31 October was raised in error. He will get in touch with the relevant department to fix this unnecessary problem and revert to me with confirmation that my account has been fixed! Why is Rain so quick to debit one's account and disconnect one's wifi/internet connection when they feel there's an 'outstanding' amount, but they won't give the customer a courtesy call to try and resolve the 'outstanding' amount on the account. It took up my entire midday trying to resolve this matter. I'm so over Rain already!! If one of the consultants in billing took the time to look at my account and see I've never skipped a payment for over 2 years, it would have saved so much inconvenience caused my side. Your staff should start doing their jobs properly and not just warm seats at work to earn a salary! What happened to Customers First?? In this case the Customer, which is me, is definitely NOT WRONG either!! You guys owe me a free month of subscription or you can active keep your wifi. I don't mind paying a little extra for a more reliable, stronger service provider who offers top service

Gurshwin was indeed helpful though...thank you Gurshwin

Hi Gurhswin

Thank you for your 2 calls this morning. You indicted my account has been rectified but when I went into my account now my billing still showed 30.09.2024 R535 due and 31 Oct 2024 due.

Please send me an e-mail address so I can send you the screenshot I took!

I have signed and always sign into my account via the website you provided. There is no reason to uninstall and reinstall as I gave NO Rain app on my phone. Was us it so difficult for yourselves to provide me with am e-msil address to forward my proof/findings to. If I could upload it here I gladly would've. I want my account fixed to it's REAL updated status to avoid any such further dilemmas and inconvenience to myself as I was busy working yesterday morning when I so rudely got disconnected from my wifi that's said in FULL and up to date. I need confirm sent to my e-mail address please that the actual payment status reflects the same your side. Thanks

Gurshwin I'm having this very same problem with rain this morning and you promises it would never happen again!! I need this fixed ASAP or cancel my rain!! U guys are pathetic to say the least