Bad service and turnaround time

Item: Rain
Rating: 1
Author: Janine R

Rain is by far the worst internet provider and there customer service department is just so bad. The towers have been down since Saturday 03/09/22, it came back on Monday afternoon 05/09/22 and now Tuesday 06/09/22 it is down again!!!! It makes it so difficult as we work from home why am I paying for a service that I can’t use, as this happens every month. Please Rain can you work on something so that this issue stop occurring every month.

Helpful (0)

Replies (3)

Rain's replyOfficial

06 Sept 2022, 15:48

Hi Janine

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply06 Sept 2022, 15:48

Official

Hi Janine

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Janine R's updateReviewer Update

06 Sept 2022, 17:56

Hi, I have done the above and I still can’t connect to the internet. It states No internet connection

Janine R's update06 Sept 2022, 17:56

Reviewer Update

Hi, I have done the above and I still can’t connect to the internet. It states No internet connection

Janine R's updateReviewer Update

06 Sept 2022, 18:58

Hi, it looks like it is working now.

Janine R's update06 Sept 2022, 18:58

Reviewer Update

Hi, it looks like it is working now.