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rasto.vanstaden rasto.vanstaden
1 reviews | Active since Sept 2016
05 Jan 2023, 10:45
Bad service and *****ing customers money
I have canceled my subscription in November got the mail it has been canceled they will call wit collection of the modem. End of November they take my last payment and 1 December my line was switch off. 23 December they deducted again my money, I called them after hour someone answer the phone say he log the problem with accounts and next 2 days they will call me to verify my account to pay back the money. Today it is the 5 January I have called few times again nobody is answering the phone, I send them mails, no one is replying. I am also going to post this plus all my mails on social media to warn people about rain, how they ***** your money and the bad service you will get from them.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
05 Jan 2023, 11:06Hi Rasto.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply05 Jan 2023, 11:06
Official
Hi Rasto.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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rasto.vanstaden rasto.vanstaden's updateReviewer Update
05 Jan 2023, 11:40No my service was cancelled 1 November, 1 November I didn't have internet service anymore that why end of November the las payment was made. 1 November I already had new provider due to rain bad service. Why would I have 2 service running the same time. All I am asking is paying back my money you stole. The operator also check my account and confirm they made mistake and will pay it back. I got the mail when my subscription was cancelled. All this conversation is going onto social media to show how you want to get out of this to ***** my money.
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rasto.vanstaden rasto.vanstaden's update05 Jan 2023, 11:40
Reviewer Update
No my service was cancelled 1 November, 1 November I didn't have internet service anymore that why end of November the las payment was made. 1 November I already had new provider due to rain bad service. Why would I have 2 service running the same time. All I am asking is paying back my money you stole. The operator also check my account and confirm they made mistake and will pay it back. I got the mail when my subscription was cancelled. All this conversation is going onto social media to show how you want to get out of this to ***** my money.
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rasto.vanstaden rasto.vanstaden's updateReviewer Update
05 Jan 2023, 12:30End of a month you pay for the month usage. End November I payed for the usage of the month November. December I didn't have rain anymore. Why must I pay rain mahala for no usage of the service? I am not the only one with the problem I you read all the bad comments we can clearly se where the problem is. That's why the whole of SA must see what is going on here. How rain is *****ing peoples money.
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rasto.vanstaden rasto.vanstaden's update05 Jan 2023, 12:30
Reviewer Update
End of a month you pay for the month usage. End November I payed for the usage of the month November. December I didn't have rain anymore. Why must I pay rain mahala for no usage of the service? I am not the only one with the problem I you read all the bad comments we can clearly se where the problem is. That's why the whole of SA must see what is going on here. How rain is *****ing peoples money.
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rasto.vanstaden rasto.vanstaden's updateReviewer Update
05 Jan 2023, 12:47Go back to my history. I paid amount for the first month of January when I stared with rain on the 1st of February. Then after that 1st of each month I paid for the previous month usage. Why would rain only when you cancel change everything and tell me that 1December 2022 I was paying for October usage, and 23 December paying for November usage. Somewhere you need to pay me then my money back.
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rasto.vanstaden rasto.vanstaden's update05 Jan 2023, 12:47
Reviewer Update
Go back to my history. I paid amount for the first month of January when I stared with rain on the 1st of February. Then after that 1st of each month I paid for the previous month usage. Why would rain only when you cancel change everything and tell me that 1December 2022 I was paying for October usage, and 23 December paying for November usage. Somewhere you need to pay me then my money back.