Bad Service and Refund Request

I have joined rain with the hope that i will never experience bad service but i was wrong i have never been so disappointed and angry with a service provider. every time when there network it's unfunctional one will struggle to get all the help that they need. July i started experiencing network issues and i thought maybe it was due to loadshedding until my neighbors also started complaining. i phoned rain and was told that my tower was down and that it was been attended to and they switched my 5G to a 4G still i could not use my Wi-Fi. from the 8th of July till the 21st i was receiving same story and i asked them on why they didn't communicate with their clients regarding this service failure. i was promised that all will be well and for the coming month they will bill me R328.90 instead of R529 instead i was billed R416.00 and i still didn't have services. I decided to terminate and request my refund as rain didn't have services i was told of the turnaround time, after two weeks i followed up still my refund wasn't processed and i was told that they need to fetch the router before they can refund me. we arranged time and date to collect the router and they came.

on the 18th of September i made a follow-up of my refund to my Suprise a lady by the name of Indiphile who didn't know how to navigate the system and check previous notes told me that i don't have a refund as i have used the services until the 25th of August that irritated me and i told her that August i was with another service provider i told her to check her notes and stop telling me stories and guess what she literally said if there is nothing that i need assistance with goodbye and she dropped/disconnected the line. wow rain what kind of agents do you have do they even go for telephone. antiquate?

regards Moroesi