Bad service and other concerning issues

I’ve had a bad experience with Rain regarding their 5G plan. I was unable to keep up with the plan, and while Rain cut their services, they continued attempting to debit my account every month, despite not providing service. Over time, I noticed that my account balance kept increasing even though the services were no longer active.

Eventually, I settled the outstanding amount through their debt collection agency, Nudebt. They also arranged for a courier service to collect the router, which I returned as instructed. The payment was made in full, and the router was successfully returned.

Now, when I check my account, I see an outstanding balance of more than R2,000. This doesn’t make sense, as the amount was settled, and Rain has already taken back their property. What prompted me to check my account was hearing from someone else who complained about double debits and other inconsistencies with Rain, which seem to point to potential internal issues or *****ulent activity.

I need Rain to contact me immediately to resolve this issue. This situation reflects poor customer service, and I can’t help but wonder how many other customers are being similarly affected.