Bad service and not caring about client satisfaction

Hi Rain I would like to inform you of your very horrible support. On the 23rd I sent a complaint that my up speed and down speed was not hitting the advertised speeds of 30mbs which the contract I currently have states that it should. The respons I got from Michael S was that settings were changed on rain side to point me to a tower that was closest to me and to follow the steps provided which I did and gave back feedback that it did not work to which Michael S sent the exact same steps thus two emails with the same "resolution" which don't work. After those emails I get a mail from Michael S stating that I need to remove my sim from the 5g router and do a factory reset and to make sure the router is facing the right direction for the tower which is closer and surprisingly that solution did not work, which was the reply I sent back to Michael S which also states the uselessness of your support. I would like to point out that your "support" is flawed and very much script reliant which meaning that if anything falls outside of the script your support is useless. Further more I am notifying you due to your lack of concern for your clients I will not be paying October's invoice due to this lack of care.