Bad service and No service

Signed up new contact with Rain, 1st Debit order was taken off, Internet work fine 2nd month no intetnet, no debit order was not taken off.... I tried to contact customet support, no answer. I have send several custumer support emails no answer. I have been cutomer of Vodacom for 20years, never expereince this problem.... I believe rain is under staffed, has no suppurt service, and is sat to say has no person to contact, if you have a problem. I wosh I could give them no a star for customer support. Riaan ***