Bad service and connection

I have been complaining about your connection for months now. 80% of the time I’m told the tower is done. I get consultants who hardly assist. The last two consultants I spoke to were bad. One told me two many devices are connected and I use too much data, I was confused on why it’s then called “unlimited”. The second one hung up on me, when I wanted to speak to management about my refunds. I’m so disappointed and I pay so much. Your prices increase all the time and the network gets worse. Looking into supporting other WiFi providers.