Bad service and a ****

In 2021 I took up a rain non contract WiFi router with a sim .it was not working for me because it constantly did not have network sometimes it would go off for days.when you call in you would be advised to remove the sim and put it back Ian’s it still not work most of the times.in March 2022 I called in to cancel it and I was advise that i need to pay then after disconnect the devise and not use it again..I paid in end of April 2022 and disconnected it since.Rain has tried to take money from my account and I decided to block my card.i got no communication from them until May 2023 to say they want to come and collect their device and I also did arrangement with them.i spoke to a consultant Called Vuyokazi *** and she said the device was going to be collected that week but no one has came to collect since.i called again to check when were they going to collect but the consultant told me I am owing .i explained that I haven’t been using their network and device for almost i year and he said he can see that ,it will be sorted out ,there was noise at the background and he said he is going to call me back.He never called them I recived an sms sayin I need to pay 2796.00.I don’t know where that amount came from and I not going to pay for a service I did not use.i want the arrangement canceled and they must come and collect their device .

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