TG
Timothy G
1 reviews | Active since Jun 2024
12 Jun 2024, 07:34
Bad service
Rain changed my payment date without my concent or authorization. I have been struggling to have them update my payment dates again. Since January 2024, i have been asking but no one respond. The only time i get some form of communication is if i dont pay the account. Furthermore, i have asked for a formal complaint to be registered a few times but till date, i have not received any confirmation of my complaint bor any efford to change the payment dates. I then requested for SAR (subject access request) where rain should be obliged under the law to provide my with any and all documents, comments, notes and files they hold for myself. Sadly, i also did not get any response to this. I even said that I will take this matter to the small claims court as well as the ombudsman. However, i can see that the staff at Rain has no interest is assisting their clients.
I logged numerous tickets for help but still i am not getting anywhere in terms of the help.
I am so dissapointed in the service and lack thereof.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
12 Jun 2024, 07:40Hi Timothy G.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply12 Jun 2024, 07:40
Official
Hi Timothy G.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
12 Jun 2024, 08:28Hi Timothy G.
Thank you for taking our call, we are aware of the issue.
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
Thank you for taking our call, we are aware of the issue.
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
Rain's reply12 Jun 2024, 08:28
Official
Hi Timothy G.
Thank you for taking our call, we are aware of the issue.
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
Thank you for taking our call, we are aware of the issue.
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
TG
Timothy G's updateReviewer Update
14 Jun 2024, 07:54Yet again, Rain failed to deliver. I don't know what I expected. However, Rain again failed to proceed with the arrangements. Since i posted this review, i did get a call 20 min later and was told that they will get back to me.
2 days passed and yet I have no responce or resolution in relation to a complaint.
Rain staff is again proving how *********** their agents are when it comes to customer service.
A simple request like changing my payment date back to the original payment and yet i am struggling with this for 6 months.
Does anyone here know how I can take further legal action ad i am being inconvenienced based on their lack of assistance and support.
2 days passed and yet I have no responce or resolution in relation to a complaint.
Rain staff is again proving how *********** their agents are when it comes to customer service.
A simple request like changing my payment date back to the original payment and yet i am struggling with this for 6 months.
Does anyone here know how I can take further legal action ad i am being inconvenienced based on their lack of assistance and support.
TG
Timothy G's update14 Jun 2024, 07:54
Reviewer Update
Yet again, Rain failed to deliver. I don't know what I expected. However, Rain again failed to proceed with the arrangements. Since i posted this review, i did get a call 20 min later and was told that they will get back to me.
2 days passed and yet I have no responce or resolution in relation to a complaint.
Rain staff is again proving how *********** their agents are when it comes to customer service.
A simple request like changing my payment date back to the original payment and yet i am struggling with this for 6 months.
Does anyone here know how I can take further legal action ad i am being inconvenienced based on their lack of assistance and support.
2 days passed and yet I have no responce or resolution in relation to a complaint.
Rain staff is again proving how *********** their agents are when it comes to customer service.
A simple request like changing my payment date back to the original payment and yet i am struggling with this for 6 months.
Does anyone here know how I can take further legal action ad i am being inconvenienced based on their lack of assistance and support.
TG
Timothy G's updateReviewer Update
21 Jun 2024, 08:23Yet again, the Rain staff upheld their incompetence. I received an email stating my payment date was changed. Yet a week later, logging into my account, there is no changes to my account. Furthermore, rain also did not get in touch with me besides sending me a screenshot of their computer system.
This is no real surprize as the staff seems to be consistent in upholding their stance of incompetency throughout this case.
They refuse to provide me with details on how to register a formal complaint.
Surely they should be aware that this is in violation of the human rights and the law protecting the consumers.
Rain staff clearly shows that they don't know how to respond to their customers querries.
But again, it is no real surprize that they show their utter dissapointment as long as they get their money, they don't care about anything else.
This is no real surprize as the staff seems to be consistent in upholding their stance of incompetency throughout this case.
They refuse to provide me with details on how to register a formal complaint.
Surely they should be aware that this is in violation of the human rights and the law protecting the consumers.
Rain staff clearly shows that they don't know how to respond to their customers querries.
But again, it is no real surprize that they show their utter dissapointment as long as they get their money, they don't care about anything else.
TG
Timothy G's update21 Jun 2024, 08:23
Reviewer Update
Yet again, the Rain staff upheld their incompetence. I received an email stating my payment date was changed. Yet a week later, logging into my account, there is no changes to my account. Furthermore, rain also did not get in touch with me besides sending me a screenshot of their computer system.
This is no real surprize as the staff seems to be consistent in upholding their stance of incompetency throughout this case.
They refuse to provide me with details on how to register a formal complaint.
Surely they should be aware that this is in violation of the human rights and the law protecting the consumers.
Rain staff clearly shows that they don't know how to respond to their customers querries.
But again, it is no real surprize that they show their utter dissapointment as long as they get their money, they don't care about anything else.
This is no real surprize as the staff seems to be consistent in upholding their stance of incompetency throughout this case.
They refuse to provide me with details on how to register a formal complaint.
Surely they should be aware that this is in violation of the human rights and the law protecting the consumers.
Rain staff clearly shows that they don't know how to respond to their customers querries.
But again, it is no real surprize that they show their utter dissapointment as long as they get their money, they don't care about anything else.
TG
Timothy G's updateReviewer Update
28 Jul 2024, 11:34And here we are again. As of the 25th, my account is disabled, however, my payment date is still set for the 1st.
This is ridiculous service. I was planning to upgrady my account with rain. But, the service i am getting is pushing me towards cancelling my account.
Also, rain staff members has no integrity relating to their customer privacy as they have send me a bunch of text messages as well as calls regarding and account that is not mine.
Surely this constitute as a breach of personal data.
Therefore, i want to also log a formal complaint.
However, no matter how many times i trie, rain staf members are ignoring my requests and carry on doing (or not doing) their jobs in the worst manner ever.
This is utterly appalling and on this rate, i will never again refer anyone to their services.
For referance, my name is Christiaan Duvenhage.
This is ridiculous service. I was planning to upgrady my account with rain. But, the service i am getting is pushing me towards cancelling my account.
Also, rain staff members has no integrity relating to their customer privacy as they have send me a bunch of text messages as well as calls regarding and account that is not mine.
Surely this constitute as a breach of personal data.
Therefore, i want to also log a formal complaint.
However, no matter how many times i trie, rain staf members are ignoring my requests and carry on doing (or not doing) their jobs in the worst manner ever.
This is utterly appalling and on this rate, i will never again refer anyone to their services.
For referance, my name is Christiaan Duvenhage.
TG
Timothy G's update28 Jul 2024, 11:34
Reviewer Update
And here we are again. As of the 25th, my account is disabled, however, my payment date is still set for the 1st.
This is ridiculous service. I was planning to upgrady my account with rain. But, the service i am getting is pushing me towards cancelling my account.
Also, rain staff members has no integrity relating to their customer privacy as they have send me a bunch of text messages as well as calls regarding and account that is not mine.
Surely this constitute as a breach of personal data.
Therefore, i want to also log a formal complaint.
However, no matter how many times i trie, rain staf members are ignoring my requests and carry on doing (or not doing) their jobs in the worst manner ever.
This is utterly appalling and on this rate, i will never again refer anyone to their services.
For referance, my name is Christiaan Duvenhage.
This is ridiculous service. I was planning to upgrady my account with rain. But, the service i am getting is pushing me towards cancelling my account.
Also, rain staff members has no integrity relating to their customer privacy as they have send me a bunch of text messages as well as calls regarding and account that is not mine.
Surely this constitute as a breach of personal data.
Therefore, i want to also log a formal complaint.
However, no matter how many times i trie, rain staf members are ignoring my requests and carry on doing (or not doing) their jobs in the worst manner ever.
This is utterly appalling and on this rate, i will never again refer anyone to their services.
For referance, my name is Christiaan Duvenhage.
TG
Timothy G's updateReviewer Update
03 Sept 2024, 18:58This is now getting ****ING ridiculous.
After changing my payment dates back to the original dates (25th) rain keeps disconnecting my service from the 1st of the month. On top of this, rain did not take the payments on the 25th last month so I paid it myself.
Now my servise is disconnected yet again. What the **** are we paying you for?
I am not able to work cause you don't have the drive to honor your contractual agreement.
I request compensation for all the ****ty service i received this year and time spend not being able to use the service i paid for.
FYI, i will not be upgrading this product anylonger and i will also take this to the next step. Going through the small claims court should help in this case.
I herby formally request all my personal data, calls, emails and messages to be send to me.
In additikn, i want to raise a formal complaint about this service and the lack of the service
After changing my payment dates back to the original dates (25th) rain keeps disconnecting my service from the 1st of the month. On top of this, rain did not take the payments on the 25th last month so I paid it myself.
Now my servise is disconnected yet again. What the **** are we paying you for?
I am not able to work cause you don't have the drive to honor your contractual agreement.
I request compensation for all the ****ty service i received this year and time spend not being able to use the service i paid for.
FYI, i will not be upgrading this product anylonger and i will also take this to the next step. Going through the small claims court should help in this case.
I herby formally request all my personal data, calls, emails and messages to be send to me.
In additikn, i want to raise a formal complaint about this service and the lack of the service
TG
Timothy G's update03 Sept 2024, 18:58
Reviewer Update
This is now getting ****ING ridiculous.
After changing my payment dates back to the original dates (25th) rain keeps disconnecting my service from the 1st of the month. On top of this, rain did not take the payments on the 25th last month so I paid it myself.
Now my servise is disconnected yet again. What the **** are we paying you for?
I am not able to work cause you don't have the drive to honor your contractual agreement.
I request compensation for all the ****ty service i received this year and time spend not being able to use the service i paid for.
FYI, i will not be upgrading this product anylonger and i will also take this to the next step. Going through the small claims court should help in this case.
I herby formally request all my personal data, calls, emails and messages to be send to me.
In additikn, i want to raise a formal complaint about this service and the lack of the service
After changing my payment dates back to the original dates (25th) rain keeps disconnecting my service from the 1st of the month. On top of this, rain did not take the payments on the 25th last month so I paid it myself.
Now my servise is disconnected yet again. What the **** are we paying you for?
I am not able to work cause you don't have the drive to honor your contractual agreement.
I request compensation for all the ****ty service i received this year and time spend not being able to use the service i paid for.
FYI, i will not be upgrading this product anylonger and i will also take this to the next step. Going through the small claims court should help in this case.
I herby formally request all my personal data, calls, emails and messages to be send to me.
In additikn, i want to raise a formal complaint about this service and the lack of the service
TG
Timothy G's updateReviewer Update
09 Sept 2024, 16:18THIS IS NOT WORTH RESPONDING TO. What does the location of my router and the signal have to do with the customer service, the negligence regarding my payments and the disconnection of my service?
This is the worst excuse i ever heared. Please note that I work in the insurance industry so I know how to operate things.
This is the worst excuse i ever heared. Please note that I work in the insurance industry so I know how to operate things.
TG
Timothy G's update09 Sept 2024, 16:18
Reviewer Update
THIS IS NOT WORTH RESPONDING TO. What does the location of my router and the signal have to do with the customer service, the negligence regarding my payments and the disconnection of my service?
This is the worst excuse i ever heared. Please note that I work in the insurance industry so I know how to operate things.
This is the worst excuse i ever heared. Please note that I work in the insurance industry so I know how to operate things.
TG
Timothy G's updateReviewer Update
13 Sept 2024, 21:33Yet again. Here we are on the 13th of the month. Rain again disconnected my service after I paid twice now.
Rain refuse to call me and they refuse to sort out this problems they create.
Then when they reply, the responce is to put my router in a different location. I cant see putting the router in a different location will turn the service back on or solfe the ****ups made by rain.
Rain refuse to acknowledge my complaints or to accept my request for my data to be send.
When I call rain, there is never anyone available to help.
Rain refuse to call me and they refuse to sort out this problems they create.
Then when they reply, the responce is to put my router in a different location. I cant see putting the router in a different location will turn the service back on or solfe the ****ups made by rain.
Rain refuse to acknowledge my complaints or to accept my request for my data to be send.
When I call rain, there is never anyone available to help.
TG
Timothy G's update13 Sept 2024, 21:33
Reviewer Update
Yet again. Here we are on the 13th of the month. Rain again disconnected my service after I paid twice now.
Rain refuse to call me and they refuse to sort out this problems they create.
Then when they reply, the responce is to put my router in a different location. I cant see putting the router in a different location will turn the service back on or solfe the ****ups made by rain.
Rain refuse to acknowledge my complaints or to accept my request for my data to be send.
When I call rain, there is never anyone available to help.
Rain refuse to call me and they refuse to sort out this problems they create.
Then when they reply, the responce is to put my router in a different location. I cant see putting the router in a different location will turn the service back on or solfe the ****ups made by rain.
Rain refuse to acknowledge my complaints or to accept my request for my data to be send.
When I call rain, there is never anyone available to help.
TG
Timothy G's updateReviewer Update
13 Sept 2024, 21:34With this said, raind can accpect not to get any payments from me uptill the sort out this ****.
I will also refuse giving the router back to them untill this is resolved and my complaint is settled
I will also refuse giving the router back to them untill this is resolved and my complaint is settled
TG
Timothy G's update13 Sept 2024, 21:34
Reviewer Update
With this said, raind can accpect not to get any payments from me uptill the sort out this ****.
I will also refuse giving the router back to them untill this is resolved and my complaint is settled
I will also refuse giving the router back to them untill this is resolved and my complaint is settled