Bad service

I have been waiting for a call or some sort of communication. Its hours later and I am still not connected. I am unable to watch tv or get some work done. I rely on the internet to get on with my day. Can I kindly be reimbursed the amount paid today then I can look for another provider. Its worse that you don’t respond to any query. No communication is just disrespectful to me as a customer.

I am experiencing issues with the connection, im running on 0.08 mbps. Come on guys, this is really unacceptable. The entire day waiting to get this sorted. What do you mean I have significant usage? Are you referring to the previous month? I was debited for the new month today. I am asking for that refund because it seems like I will have to find another company. I work from home , i need to be connected

It took you four days to realise that the tower is down. This is really bad. No turnaround time after 4 consecutive days. Come on.

I think I have been patient enough now. Even today no service. Tomorrw Ive got work, I will be so inconvenienced. I don’t even know what to do now. Its better I get my refund for the latest debit which had to cover February and I look for another service provider. Please arrange to collect the router. I am out of options now. Day 5 and still no resolution, that’s really not fair on me as a consumer. I have had it

When are fixing the issue? If you’re telling me about the next billing date. Did I just pay for a service I cannot use?

This is not fair honestly

I have done this honestly, for the past 5 days and nothing happened

This is the 6 day and I still have no connection. I am struggling with buying data every day.
Can I please just have my money back and you take your router. Even the 4G service isn’t working for me, I am so frustrated and so inconvenienced. Please refund and cancel my account. I am tired now, this back and forth isn’t helping

I really don’t appreciate the robotic responses. I just want this cancelled and my money refund. I tired of busy chasing your company for a service I paid for. Because you can’t fix the issue, refund me and part ways

6 days and no estimated time? That’s nonsense

Its been over a week now without any network. Besides the fact of reimbur*****t, I am really inconvenienced, even the 4 I am connected to does not work well everything is always buffering. I am out of patience, please give me my money back and take your router please. I hope your next message would be an arrangement for collection. You guys are robbing me, I paid for something you are not planning on fixing. I am frustrated everyday.

I hope I was clear on the phone. I want my refund, please collect the router or whatever you call it. I am tired of this. i am just paying for buffering and your excuses about a tower thats down. For a week? NO thats disrespecting me at a consumer. I have bought data for over R400 already but I paid you guys R625, for what??

If you’re talking about cancelling next month, give me the R625 that you took. I want my money don’t try to be smart. I want my money your service is not paid in arrears . Refund me my money ASAP

You’re just a sneaky company how do I Know I will be refunded once you’ve collected the device? You took my money but are not giving me the service. What am I supposed to do? I want my money. What will I do with this device thats not even helping me in any way? Give me my money.

I dont want to wait until February the 25, I just want my money now because I need to make a plan for data. You can fetch this device of yours even tomorrow. I want my money and I will not stop until you treat me fairly as a customer. You have really abused me in the past week. That’s totally unacceptable.

I am giving you until tomorrow to provide feedback. This is just bad service and people should see how you dont take accountability when they’re issues. How do you even take my money knowing very well that you don’t have network connection for me this month? Since last Thursday I have been struggling and using my extra money to get by. Just give me my money and fetch your device.

To show that you guys know I am experiencing issues, I can’t even see anything on the App. The immediate cancellation you’re talking about say 25th of Feb.

What am I supposed to do from now until Feb the 25th? Because you took my money offer me a solution.
Or just refund me. I am really angry with this stunt you’re trying to pull. Give me my money.

Kindly collect from 525 Masuluke Street Tshiawelo 1818.