IM
Itumeleng M
1 reviews | Active since May 2016
01 Jul 2024, 09:48
Bad service
Getting a replacement Sim card delivered is a mission. Dealing with Rain is like dealing with multichoice... The service is bad. I was told that the replacement Sim will be delivered today between 8am and 10am. I'm unable to work... And waiting. By the way, it took almost a month to get approval for replacement Sim since the account holder is overseas. Bear in mind... We paid last month and we never used the internet.
Please do a follow up and ask the driver to deliver I need to work... I need to do what I'm getting paid for.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Jul 2024, 10:42Hi Itumeleng,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 Jul 2024, 10:42
Official
Hi Itumeleng,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
IM
Itumeleng M's updateReviewer Update
01 Jul 2024, 13:42The courier company went back with the Sim card. They were not made aware that we going to give them copy of ID/letter of Auth since the account holder is overseas. Arrangements we made but someone is failing us within RAIN.
IM
Itumeleng M's update01 Jul 2024, 13:42
Reviewer Update
The courier company went back with the Sim card. They were not made aware that we going to give them copy of ID/letter of Auth since the account holder is overseas. Arrangements we made but someone is failing us within RAIN.
IM
Itumeleng M's updateReviewer Update
03 Jul 2024, 08:22Please arrange third party delivery with the acco holder ***. We just spoke to CCD Couriers and they have not received third party delivery authorisation. She's not in the country. It's unfair for us to pay for something that's not working. And I don't see the point of applying for another connection when we already have one in the house. Guys.... Please ASSIST. I humbly beg you.
*** Itumeleng "Account holders Nephew"
*** Itumeleng "Account holders Nephew"
IM
Itumeleng M's update03 Jul 2024, 08:22
Reviewer Update
Please arrange third party delivery with the acco holder ***. We just spoke to CCD Couriers and they have not received third party delivery authorisation. She's not in the country. It's unfair for us to pay for something that's not working. And I don't see the point of applying for another connection when we already have one in the house. Guys.... Please ASSIST. I humbly beg you.
*** Itumeleng "Account holders Nephew"
*** Itumeleng "Account holders Nephew"