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Prince M
1 reviews | Active since May 2011
26 Aug 2023, 10:04
Bad service
I'm not happy at all with promises I got last month, I did an inquire about the payment date which I never agreed on but still nothing was done, same thing happened again today, my services were terminated while you promised me that payment date will be changed to the end of the month or the first. It seems my plea has fallen to deaf ears as I'm being promised to fix something but it turns otherwise, you requested a screenshot of the date of payment from the app which I sent but no feedback or whatsoever
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Replies (2)0
Replies (2)
Rain's replyOfficial
26 Aug 2023, 10:32Hi Prince
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply26 Aug 2023, 10:32
Official
Hi Prince
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
PM
Prince M's updateReviewer Update
26 Aug 2023, 15:12Thank you for coming back to me, there is a consultant who responded the previous message and the conversation was great and promised that my services will be re-connected I 10 minutes but nothing, I called the call center and a female consultant gave me steps to reboot my device but it never restored the services, around 14H40 I called again and I found a female consultant who told me that the previous consultants **** to me because they can not restore my services as I'm owing them while I have been asking them to rectify the issue of payment date, so I don't know who is lying to me between the two previous consultants and the last one🤔😠😡😠
PM
Prince M's update26 Aug 2023, 15:12
Reviewer Update
Thank you for coming back to me, there is a consultant who responded the previous message and the conversation was great and promised that my services will be re-connected I 10 minutes but nothing, I called the call center and a female consultant gave me steps to reboot my device but it never restored the services, around 14H40 I called again and I found a female consultant who told me that the previous consultants **** to me because they can not restore my services as I'm owing them while I have been asking them to rectify the issue of payment date, so I don't know who is lying to me between the two previous consultants and the last one🤔😠😡😠