Bad service

i made a payment for two months,i do not owe you anything,please check issues on your side and restore my connection thank you

my account is up to date,if i pay the amount of 399 then my rain acount becomes prepaid,how?you make that make sense because whenever i am making a payment beforre my debit order date you will still say that i have an outstanding amount.Im not paying you a single cent as i owe you nothing.You are more than welcome to collect your router and reimburse my payment thank you

The issue was on your side when i changed my payment date so when i wanted to make a payment on my new payment date,it showed an amount for two months,i spoke to your people and explained what happend as i was unable to make the payment for October,which then got carried over into November,meaning that i was now supposed to pay for 2 months including November so therefore i do not have any outstanding balances.My next payment is due at on the 1st of January now

Please go check your facts as i never skipped 1 month,the lady i spoke to over the phone said that because i was unable to make payments of 399 on the 1st of Nov i will pay double on the 1st Dec.therefore making amount of R798.What active service and usage nonsense is this,i will not be paying any extra or additional monies,my services are up to date and paid for.You are more than welcome to unistall my router and reimburse me the payment of R399.Thank you

There is no outstanding balance for November,please advise when the payment will be made and also when you will be collecting your router because ive had enough of this,i do not owe you people a single cent more than what ive already paid.I have no outstanding amount on my account.Thank you for your services

Once funds are reflecting in my account i will gladly make arrangements for collection

I have no outstanding balances,understand that,go back to each and every payment that ive made and tell me where the outstanding balance comes in,i will not allow you to ***** be you say im post paid but yet you expect me to pay before i watch.Please get your facts straight and get back to me because i keep track of each and every payment ever made to you

This confusion occurred short after i changed my payment date but make no mistake.You may go ahead eith cancelation,ive been with Rain for almost 6 years and ill be sure to tell veryone about this.You try to rip people off and think youll get away with it

Like i explained to customer service,i am not able to make payments on the 25th of each month,therefore changing it to the 1st of each month meaning anytime after the 25th i make payments without services being disabled,on the 1st of Nov i was unable to pay as the amount had doubled due to plan being changed.I then informed the lady in customer service and we both were in agreement.So i dont understand how you came to the conclusion that i have an outstanding amount.You yourself said that shoukd i not have changed,my billing ate would have been on the 25th so please i changed my date to a date that suits my finances this is an error on your side and i refuse to pay for errors that was made by your people.So please i dont have time to back n forth here coz you yourself said had i not changed the date my payment would have been on the 25th so do your math and make it make sense coz by what you are telling me now,my rain account is prepaid so .....

make my payment date the 25th please,i am not doing this back and forth thing because clearly you listening but you not hearing what im saying