Bad service

Early 2020 i bought the sim card for rain via Take a lot i then activated it for rain network for 19hours unlimited off-peak for any device for R250 month to month.Their motto is no contract you pay what you use.

On 04 November 2020 i switched to unlimited 4G for any device for R479 and while busy switching i mistakenly bought the second sim card ,I did not activate the second sim but i was surprised that Rain billed me twice an amount of R479 X2 i made them aware of the incident but i was sent to pillar to post and it shows that the data was never used and the is no contract and its a pay as you use.

I feel ****** by the service provider and i have been paying for something that i dont use for the past three months. They refuse to refund my money they say it has been activated i dont know buy whom, I am still in possession of a sealed sim card .