BAD SERVICE!!!!

i have been a rain client since forever, so on Saturday 25/5/2024 for the 1st time i was so disgusted in the service, i could not believe it, so i upgrade to the new 101. So i called in cause i need to cancel my existing plan, sales answered, explained my story, was the transferred from pil**** to post, then i was told i must speak to retentions, i was then transferred and was holding for close to 40 min. I then dropped and called back, i lost it a guy answered and told me that retentions does not work on Saturdays, i then said but why didn't you guys say that, he then said they don't tell clients that, while i was worked up and said i am going to put this on all social media platforms he then said please do and dropped the call in my hear. And that is the service i got. Like WOW..STILL NO CALL BACKS AND STILL NO ANSWERS TO MY QUESTIONS I HAVE. I would like for the call recording and that everyone that i spoke to get dealt with, and i would like feedback on that. such horrible service.