Bad Service

I have done a rain collection and not a rain delivery, BUT when I phoned several times to RAIN and spoke to several people, not 1 of them told me you have set as collection and not delivery, So Now I have to wait another 3 to 4 working days for my rain to come. When your payment is late 1 day they instantly cut the internet. When you cancel on time They still debit your bank and then you battle to get that money back or they give you a ****py story. Now have to wait 3 to 4 working days because for the last 7 days no one could told me that it has been set to collect and not deliver. they don't even go out of there way to try to assist in any way or even help to get this delivered earlier no sorry neh you have to wait. why I am wasting my time with this I really don't know