1 reviews | Active since Aug 2021
Bad service
Never been more frustrated with a service provider as I am with Rain . I'm having interrupted connectivity because there is a payment hold on my account for a payment that is due to take place on the 25th November 2023 only - Today is the 18th November 2023 and I've been disconnected for 4 days already !!!
Each time I call, I'm being told that the error is on their side and my services will be connected in 20 minutes time .. We on day 4 already and still no connection . - I'm unable to perform my duties as I work from home and I'm sure I will be billed normally when the time comes irrespective of the days of not having connectivity .
The hold times are so long when you call .. The thought of having to follow up with them again drains me because I know what the outcome will be !!
I didn't sign up for this !! 🤔😏
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Please note that the escalation that you've just done was escalated 4 days ago already . You failed to give me feedback then , so what would be so different about this escalation now ?
I just called your call centre AGAIN now to equire about the cancelation process - I was advised to log into the my rain app to do that HOWEVER I will be liable to pay for this months subscription..
This is a joke ! I'm not even connected at the moment but I'm being warned that I will be liable to pay should I cancel ..
Rain is so easy to get - But helluva painful when coming to after sales and customer services !!!
Please note that the escalation that you've just done was escalated 4 days ago already . You failed to give me feedback then , so what would be so different about this escalation now ?
I just called your call centre AGAIN now to equire about the cancelation process - I was advised to log into the my rain app to do that HOWEVER I will be liable to pay for this months subscription..
This is a joke ! I'm not even connected at the moment but I'm being warned that I will be liable to pay should I cancel ..
Rain is so easy to get - But helluva painful when coming to after sales and customer services !!!
The service from rain is utterly disgusting to say the least ..
I recived an email on Saturday 18th November 2023 stating that my service has been restored until the next payment date, which is how the contract was meant to be .....
Hahahha joke is on me !!!
My service is disconnected again today and after holding for a service agent for almost 45 minutes - Im told my issue has been escalated , NO TURN AROUND TIME can be communicated !!!!
Please come get your router- I'm sooooo ready to cancel !!!
Thank you for nothing !!!
The service from rain is utterly disgusting to say the least ..
I recived an email on Saturday 18th November 2023 stating that my service has been restored until the next payment date, which is how the contract was meant to be .....
Hahahha joke is on me !!!
My service is disconnected again today and after holding for a service agent for almost 45 minutes - Im told my issue has been escalated , NO TURN AROUND TIME can be communicated !!!!
Please come get your router- I'm sooooo ready to cancel !!!
Thank you for nothing !!!