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TV
Tersia V

1 reviews | Active since May 2011

06 Dec 2025, 11:42

Bad Service

Bad after service connectivity since Tuesday 2nd Dec 2025 unacceptable

0
Replies (5)
Rain
Rain's reply06 Dec 2025, 13:04
Official
Hi Tersia

Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
TV
Tersia V's update06 Dec 2025, 13:19
Reviewer Update
No connectivity time now 13h17
Will be sourcing for another internet provider once they responded
TV
Tersia V's update06 Dec 2025, 13:21
Reviewer Update
It's been since Tuesday 2 Dec clearly staff attending to the matter incapable of
TV
Tersia V's update06 Dec 2025, 13:25
Reviewer Update
Unacceptable since Tuesday 2 Dec clearly staff attending to the matter incapable of performing their duties We've been paying for service not received Strange that at night from about 22h00 till about 9h00 morning all working fine but during day no connectivity
TV
Tersia V's update08 Dec 2025, 07:57
Reviewer Update
RAIN worse ever after service
We've been experiencing connectivity issues since Tuesday 2nd Dec 2025 Every time you contact the same story of troubleshoot to be done (which we do even before we contact them) being transferred for further assistance with the same story of troubleshooting to be done & then ticket being created - sorry to say but to results to date (8th Dec 2025 7H54) NOT even after I requested that manager please give me call (NOT received that either to date) strangely enough that about from 22h00 at night till about 09h00 the next morning perfect connectivity BUT DURING THE DAY ABSOLUTELY NO CONNECTIVITY
I would personally NOT RECOMMEND RAIN to anyone