LS
Lerato S
1 reviews | Active since Sept 2013
20 Jan 2024, 10:29
Bad service
I am fed up with with Rain and there service, after advising that I done using the service and they need to cancel. What is disappointing is that I have been debited twice again amount of R483, during the month of December they been requesting me to pay a little portion to use the network after which I explained less interested. I want my money back please.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
20 Jan 2024, 10:32Hi Lerato Segele,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply20 Jan 2024, 10:32
Official
Hi Lerato Segele,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
LS
Lerato S's updateReviewer Update
23 Jan 2024, 07:54I am really exhausted with the rain, have not received my money R966 and was debited with out my concern, after telling the agent I don't want there services. Also on Saturday I was told that an agent made a comment to say I will think about continuing with rain after being billed R1000, rain is not a contract and it is pay as you use, but to my surprise you are billed for a previous month and and billed again in current month twice. I am drained with rain, you can never take a decision for client to continue services for them after they advised they want to cancel but an agent went through to say I will think about it, after thinking about it did I accept no, this month again they took my R966 and in December and first week January they been sending me sms's to pay as little as R250 because they understand it's hard, I ignored because I didn't want there services and had no contractual agreement
LS
Lerato S's update23 Jan 2024, 07:54
Reviewer Update
I am really exhausted with the rain, have not received my money R966 and was debited with out my concern, after telling the agent I don't want there services. Also on Saturday I was told that an agent made a comment to say I will think about continuing with rain after being billed R1000, rain is not a contract and it is pay as you use, but to my surprise you are billed for a previous month and and billed again in current month twice. I am drained with rain, you can never take a decision for client to continue services for them after they advised they want to cancel but an agent went through to say I will think about it, after thinking about it did I accept no, this month again they took my R966 and in December and first week January they been sending me sms's to pay as little as R250 because they understand it's hard, I ignored because I didn't want there services and had no contractual agreement
LS
Lerato S's updateReviewer Update
23 Jan 2024, 07:56Rain I have not received any refund back or communication back this is not fair please pay me back.
LS
Lerato S's update23 Jan 2024, 07:56
Reviewer Update
Rain I have not received any refund back or communication back this is not fair please pay me back.