Bad Service

I called in on the 20 to do an upgrade on my wifi to the rain 101 I was told I had to call in on the 25 January 2025 to.do a cancelation of my current wifi.On the 25th I called on Cancelled the wifi even got ref number confirming cancelation in the 27th I got my Rain 101 router plugged in and all was OK this morning I wake up to no wifi upon calling in I am told I owe Rain 595 for a wifi I am not using and I must make payment arrangements with them to pay it so I can have wifi again when I said to the consultant why must I do this he said it's just till someone can assist me with my querry now my new wifi is off and the old wifi is back on i have plugged out the old wifi but am not getting assistance from the credit or debitors department this is the wrong way to run a buisness I don't understand how they are still In business with this bad service they are offering quick to switch us off when we skip a payment but never able to assist with a querry this is ridiculous if I do t get assistance in clearing this error from there side today I am gonna go to ombudsman man my advice to everyone don't take out wifi with rain there service stinks