Hellopeter
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KM
KATE_123 Mabena

1 reviews | Active since May 2016

12 May 2023, 10:10

BAD SERVICE

I paid for a router on the 02/05/2023 it arrived on the 08/05/2023. I AM HAVING CONNECTIONG PROBLEMS, SOMEONW WROTE THE WRONG ADDRESS NOW I HAVE TO SUFFER, I HAVE NOT USED WI-FI FOR THE THIS MONTH CZ I WAS HOPING THIS THING WOULD WORK, I HAVE BEEN ASKING TO BE CALLED BACK BUT NO ONE AT THE CALL CENTER CARES I DEALTED WITH ALMOST 5 PEOPLE BUT THERE IS NO SOLUTION PLEASE CANCEL THIS AND REFUND ME MY MONEY PLEASE YOUR SERVICE SUCKS

0
Replies (5)
Rain
Rain's reply12 May 2023, 10:12
Official

Hi Kate
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
KM
KATE_123 Mabena's update12 May 2023, 10:22
Reviewer Update
129 Marishane street,mamelodi east

KM
KATE_123 Mabena's update12 May 2023, 10:23
Reviewer Update
My daughter is at home you can call her ***
KM
KATE_123 Mabena's update12 May 2023, 11:00
Reviewer Update
When are they coming? this is almost the whole month? by the time they come it would be month end, it's the weekend I don't have access to see movies or DSTV because I stopped dstv account to use rain, if it will not be today you would rather cancel and send me back my money today so I can pay a better package of dstv please this is unacceptable you guys are taking advantage cause i have already paid.
KM
KATE_123 Mabena's update12 May 2023, 11:04
Reviewer Update
And also, you are saying my query has been escalated, but you don't resolve things because even you email support@rain is useless i complained about being credited for the days i did not use rain i still haven't received feedback so this is just a cover up that you rep**** on hallo peter, if this doesn't get resolved trust me i will put this bad rating on my social media statuses.untill you guys finally help me or refund me my money.